Jharkhand Cyber Cop (Private Agency)
A Unit of ipil innovation software
Last Updated: [01/03/2025]
1. General Refund Policy
At Jharkhand Cyber Cop (Private Agency), we maintain a strict no-refund policy for services once initiated. Our investigations, cybersecurity solutions, and digital forensics involve time, expertise, and resources, making refunds impractical.
By using our services, you acknowledge and agree to our non-refundable policy under the terms outlined below.
2. Token Fee (₹2,500) – Non-Refundable
🔹 A mandatory token fee of ₹2,500 is required before we initiate any consultation or preliminary assessment.
🔹 This token fee is non-refundable under any circumstances, even if the client chooses not to proceed with the full investigation.
3. Professional Fees & Refund Conditions
Our professional fee varies based on the complexity and scope of the investigation. Below are the refund conditions:
✅ Before Work Begins:
- If a client has paid the full professional fee but chooses to cancel before the investigation starts, a partial refund (excluding the token fee) may be considered.
- A deduction of 10-30% (depending on case assessment and admin charges) will apply.
🚫 After Work Has Started:
- Once the investigation, research, or cybersecurity work has begun, no refund will be provided.
- If the client provides incomplete or false information, leading to an unsuccessful investigation, no refund will be granted.
🚫 Force Majeure:
- In cases where external factors beyond our control (e.g., technical issues, uncooperative third parties) prevent investigation completion, no refund will be issued.
4. Service Modification Instead of Refunds
If a client is unsatisfied with our services, we may offer adjustments, alternative solutions, or additional consultancy instead of refunds.
5. Chargeback & Dispute Policy
Clients agree not to initiate chargebacks or payment disputes after agreeing to our services. Any refund requests should be formally addressed to our support team via email.
6. Contact for Refund Requests
For refund-related queries, contact us at:
📧 Email: [support@jharkhandcybercop.com]
🌐 Website: [www.jharkhandcybercop.com]
By availing our services, you acknowledge and accept this refund policy.
🔹 Jharkhand Cyber Cop (Private Agency)
A Unit of ipil innovation software 🚀